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WhatsApp connection

SettingsWhatsApp is where the connection between your workspace and your WhatsApp Business Account lives.

Who can do this

  • Owner
  • Admin

The status strip​

Four cells across the top, each with a coloured dot and a short explanation.

Sending​

ValueMeaningWhat to do
LiveMeta reports no active blockersNothing
Live · throttledSending works but is capped at the unverified tierComplete Meta business verification
Outbound onlyThe webhook subscription failed, so incoming messages may be delayedContact support
LimitedNo Meta payment method on the accountAdd one
RestrictedA Meta verification problem is blocking some message typesOpen Meta Business Manager for the detail

The cell also carries your WABA ID with a copy button.

Verification​

Your Meta business verification status: Verified, Not verified, Pending, Rejected, Revoked or Expired. Verification is done entirely in Meta Business Manager. Boldally cannot submit or speed it up.

Until it says Verified, your messaging limit stays at Meta's unverified tier.

Meta payment method​

Shows Active or Missing, plus your Meta Business ID with a copy button.

Meta bills you directly for template messages. If this says Missing, sends will start failing once you pass Meta's free allowance. Select Open in Meta Business Manager, add a card there, then come back and select Sync from Meta.

This is the single most common cause of "my messages suddenly stopped".

Messaging limit​

Meta's cap on how many unique customers you can start a conversation with per rolling 24 hours: 50 / 24h, 250 / 24h, 1,000 / 24h, 2,000 / 24h, 10,000 / 24h, 100,000 / 24h or Unlimited.

Meta raises this on its own as your quality rating stays high and you keep sending. Business verification lifts the ceiling. You cannot request an increase from inside Boldally Chat.

Sync from Meta​

Sync from Meta, top right, pulls fresh data from Meta: connection health, verification, payment status, messaging limit, phone numbers and display names.

Use it after you:

  • Add or change a Meta payment method
  • Finish business verification
  • Get a display-name change approved
  • Add or remove a number in WhatsApp Manager
  • Turn two-step verification off for a number

The strip also shows when it last synced.

Warning banners​

Two banners can appear across the app:

  • WhatsApp is not connected. No connection at all. Nothing sends or arrives.
  • Action needed. Either your business is not verified with Meta, or there is no Meta payment method, or both. Sending is limited or will fail.

Both link straight to this screen. They are hidden while you are already on it.

Disconnect​

At the bottom, Disconnect WhatsApp account. You are asked to type the number's display name to confirm.

Disconnecting:

  • Stops incoming and outgoing WhatsApp messages immediately.
  • Does not release your phone numbers. They stay registered with Meta on your WhatsApp Business Account.
  • Can be undone: connect again by signing in with Meta.

Existing conversations, contacts and templates stay in your workspace.

Phone numbers
Enable, disable and add numbers; quality ratings.
Connection troubleshooting
Number will not register, connection fails, status is wrong.
How the WhatsApp platform works
WABA, tech provider access, limits and quality, in detail.
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