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Phone numbers

SettingsWhatsApp lists every number on your WhatsApp Business Account under Phone numbers, grouped into three sets.

Who can do this

  • Owner
  • Admin

The three groups​

GroupMeaning
(top, no heading)Numbers you have enabled. These send and receive in Boldally Chat.
Available to addOn your WhatsApp Business Account but not in use here. Select Enable to start using one.
UnavailableNo longer on your WhatsApp Business Account in Meta. Re-add the number in Meta WhatsApp Manager, then Sync from Meta.

Each row shows the number, its display name, a status pill and, for enabled numbers, a quality dot.

Enable a number​

Select Enable on a row under Available to add. It starts sending and receiving immediately.

How many numbers you can enable depends on your plan. If you are at the limit, enabling is refused and the message says so.

Disable a number​

Select Disable. At least one number must stay enabled, so the button is disabled on your last one, with a tooltip saying "At least one number must stay enabled".

Disabling stops that number sending and receiving in Boldally Chat. It does not touch the number at Meta.

Number status​

Expand an enabled number by selecting its row.

PillMeaning
activeRegistered on WhatsApp and ready
any other valueRegistered with Meta but not yet usable

If a number you enabled is not active, a warning panel appears on the row. The usual cause is two-step verification left on for that number, which Meta reports as error #133005:

  1. Open Meta WhatsApp Manager → Account tools → Phone numbers.

  2. Select the number and turn Two-step verification off.

  3. Back in Boldally Chat, select Sync from Meta, or Disable then Enable the number.

Quality rating​

Enabled numbers show Quality · green, yellow or red. Meta sets this from how customers react to your messages: blocks, reports and "not useful" feedback push it down.

  • Green is healthy.
  • Yellow is a warning. Review what you are broadcasting and to whom.
  • Red means Meta may restrict your messaging limit.

You cannot appeal a quality rating from Boldally Chat. What moves it is sending messages people expect: honour opt-outs, keep marketing relevant, and do not broadcast to lists that never asked for you.

Working with more than one number​

When two or more numbers are enabled, extra controls appear automatically:

  • The inbox gets a number filter above the conversation list.
  • Each conversation header shows via number.
  • Campaigns get a WhatsApp number picker so you choose what to send from.

With a single enabled number, none of that clutter appears.

Change a display name​

The display name customers see is set by Meta, not by Boldally Chat. The field is read-only here.

Request a change in Meta WhatsApp Manager (the profile section links straight there). Once Meta approves it, select Sync from Meta to pull the new name in.

WhatsApp business profile
The photo, about text and details customers see.
Connection troubleshooting
Numbers stuck, unavailable, or not receiving.
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