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Storefront chat button

A floating WhatsApp button on your Shopify storefront. Shoppers tap it and start a conversation that lands in your inbox.

Who can do this

  • Owner
  • Admin

You also need permission to edit the theme in Shopify.

Before you start

  • A connected Shopify store. See connect Shopify.
  • A connected WhatsApp number in Boldally Chat.

Turn it on​

The button ships as a theme app embed, so it is enabled from Shopify's theme editor rather than from Boldally Chat.

  1. Go to SettingsIntegrations → Shopify.

  2. Under Storefront widget · WhatsApp chat button, select Open theme editor. It opens your published theme's editor on the App embeds tab.

  3. Find the Boldally embed in the list and switch it on.

  4. Save the theme.

Open your storefront in a new tab to check the button appears.

:::note If the embed is not listed It can take a few minutes to appear after the app is installed, while Shopify's theme service catches up. Wait, reload the theme editor, and look again. :::

What a tap does​

The shopper opens WhatsApp with a chat to your business number already started. When they send the first message:

  • The conversation appears in your Inbox as unassigned.
  • A contact record is created if they are new, with source WhatsApp.
  • The 24-hour service window opens, so you can reply freely.

Where it appears​

The embed is enabled per theme. If you switch themes or duplicate one, enable it again on the new theme.

Storefront embed, for developers
How the theme app embed works and how to check it is live.
The shared inbox
Where the resulting conversations arrive.
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