For developers
Read this page first, because it saves you an hour of looking for an API that does not exist yet.
Who can do this
- Developer
What is available today
| Surface | Status |
|---|---|
| Your own WhatsApp Business Account | Yours. Boldally operates on it as a tech provider; you can also use Meta's own tools against it. |
| Shopify events into automations | Live. Ten commerce triggers with a full variable catalogue. |
| Template variables | Live. Placeholders mapped from event data or set per campaign. |
| Shopify storefront theme embed | Live. Enabled in the theme editor. |
| CSV import and export for contacts | Live. |
What is not available today
| Surface | Status |
|---|---|
| Public REST API | Not available. The API keys screen exists but is Coming soon. |
| Outbound webhooks from Boldally Chat | Not available. The Send webhook automation step is in the palette but marked Soon and cannot be selected. |
| Zapier | Coming soon on the integrations screen. |
If you have seen older documentation describing Boldally webhook events such as
message.received or a REST API by plan tier, that content was wrong and has
been removed. Nothing of the sort ships today.
The webhooks Boldally does operate are inbound: Meta posts WhatsApp events to us, Shopify posts commerce events to us, Razorpay posts billing events to us. None of them are configurable by you, and none of them forward to your systems.
The integration paths that do work
Given the above, the realistic ways to wire Boldally Chat into your stack:
- Through Shopify. If your data flows through Shopify, automations already see orders, fulfilments, refunds and abandoned checkouts, with the full payload available as template variables.
- Through your WhatsApp Business Account. It is your WABA. You can use Meta Business Manager and WhatsApp Manager against it directly for things like business verification, display-name changes and template management.
- Through CSV. Contacts import and export as CSV, including custom fields, which is enough for periodic syncs from another system.
Reference
- The WhatsApp Business Platform
- WABA, phone numbers, tech provider access, message categories, the 24-hour window, messaging limits and quality rating.
- Template variables
- How placeholders, sample values and send-time parameters fit together.
- Shopify events and variables
- Every Shopify event that triggers an automation, and every variable it exposes.
- Shopify storefront embed
- How the theme app embed is enabled and verified.
Telling us what you need
The order the API and webhooks ship in is driven by what people actually ask for. If you need programmatic access, say what you are trying to build rather than which endpoint you want; it is more useful.