Contact support
Live chat is the fastest route, and it reaches the people who build Boldally Chat.
Who can do this
- Anyone
What to include
A first message with these four things usually gets a fix rather than a follow-up question:
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Your workspace name, as it appears in SettingsGeneral.
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What you expected to happen, and what happened instead.
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When it happened, roughly. A time helps us find the exact request.
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The relevant ID, if it is a WhatsApp problem. Your WABA ID is on SettingsWhatsApp with a copy button next to it.
For a specific message, the contact's phone number and the approximate send time are enough to find it.
Before you write
Two minutes here often saves an hour of back and forth:
- Run the four checks: connection, Meta payment method, subscription, service window. They explain most reports.
- For an automation, open its Logs first. The failing step is named there, and quoting it makes the answer immediate. See run logs.
Things we cannot do
Being straight about the boundaries:
- We cannot approve or appeal a message template. Meta reviews templates. We can tell you why it probably failed. See template approval.
- We cannot verify your business or raise your messaging limit. Both are Meta's, done in Meta Business Manager.
- We cannot add a payment method to your WhatsApp Business Account. It is your account with Meta.
- We cannot recover messages past your plan's retention period. They are deleted, not archived. See data retention.
Other ways to reach us
- Email: support@boldally.com
- Website: boldally.com
If live chat does not open when you select the button above, an ad blocker or network policy is usually blocking it. The email address works either way.
Feature requests
Genuinely useful. What ships first is driven by what people ask for, so describe what you are trying to do rather than the feature you have in mind. That is more informative.
Known gaps are listed on what is not available yet, so you can check whether yours is already on the list.