WhatsApp Connection Issues
Common problems when connecting your WhatsApp number and how to fix them.
Number Already Registered
Problem: Your phone number is already registered on WhatsApp or WhatsApp Business.
Solution:
- Open WhatsApp Business on your phone
- Go to Settings > Account > Delete Account
- Confirm deletion
- Wait 2 minutes for the number to be released
- Return to Boldally Chat and try connecting again
Meta Business Portfolio Not Found
Problem: During Embedded Signup, you can't find or create a Meta Business Portfolio.
Solution:
- Make sure you're logged into the correct Facebook account
- Visit business.facebook.com and create a Business Portfolio manually
- Return to Boldally Chat and try connecting again
Verification Code Not Received
Problem: You're not receiving the SMS or voice call to verify your phone number.
Solution:
- Make sure the phone number is active and can receive SMS
- Try the voice call option instead of SMS
- Check that the number doesn't have call/SMS blocking enabled
- Wait a few minutes and retry
Embedded Signup Errors
Problem: The Meta Embedded Signup flow shows an error or doesn't load.
Solution:
- Disable browser ad blockers and privacy extensions temporarily
- Try a different browser (Chrome recommended)
- Clear browser cache and cookies
- Make sure you're not using a VPN that blocks Meta services
Number Shows as "Flagged" or "Restricted"
Problem: After connecting, your number's quality rating drops and messaging is limited.
Causes:
- Recipients are reporting or blocking your messages
- Sending too many marketing messages to uninterested contacts
- Template content doesn't match what recipients expect
Solution:
- Review your template content and targeting
- Send to opted-in contacts only
- Reduce campaign frequency
- Monitor your quality rating in Settings > WhatsApp
Still Stuck?
Contact us at boldally.com/contact with your workspace name and a description of the issue.