Common Errors
Quick reference for error messages you might encounter in Boldally Chat.
Template Errors
| Error | Meaning | Fix |
|---|---|---|
| Template rejected | Meta didn't approve your template | Review guidelines, edit, and resubmit |
| Template paused | Quality dropped below threshold | Improve content and targeting, then request reactivation |
| Template disabled | Too many reports/blocks | Create a new template with better content |
| Invalid variable | Variable format is wrong | Use {{1}}, {{2}} format. Don't leave variables empty |
Message Errors
| Error | Meaning | Fix |
|---|---|---|
| Message failed to send | API error or network issue | Retry. If persistent, check Settings > WhatsApp |
| Recipient not on WhatsApp | Phone number isn't registered on WhatsApp | Verify the number. Remove from contact list |
| Session expired | 24-hour window has closed | Send a template message to re-engage |
| Rate limit exceeded | Too many messages sent in a short time | Wait and retry. Send campaigns in smaller batches |
| Media too large | File exceeds WhatsApp's size limit | Reduce file size (images: 5MB, video: 16MB, documents: 100MB) |
Account Errors
| Error | Meaning | Fix |
|---|---|---|
| Contact limit reached | You've hit your plan's contact cap | Upgrade your plan or remove unused contacts |
| Campaign limit reached | Starter plan: 5 campaigns/month used | Wait for next billing cycle or upgrade to Growth |
| Agent seat limit | All included seats are taken | Add an extra seat or upgrade your plan |
WhatsApp Connection Errors
| Error | Meaning | Fix |
|---|---|---|
| Number already registered | Number is on WhatsApp/WhatsApp Business app | Deregister from the app first, then reconnect |
| Business verification required | Meta needs to verify your business | Complete verification in Meta Business Suite |
| WABA disconnected | API connection was lost | Reconnect in Settings > WhatsApp |
Need More Help?
If you see an error not listed here, contact us at boldally.com/contact with:
- The exact error message
- What action you were performing
- Your workspace name