Webhooks
Webhooks let you connect Boldally Chat with your own systems — CRMs, databases, automation tools, or custom applications.
What Are Webhooks?
Webhooks send real-time HTTP POST requests to your server when specific events happen in Boldally Chat. Instead of polling for updates, your system gets notified instantly.
Webhook Availability by Plan
| Plan | Webhooks |
|---|---|
| Starter | Incoming only |
| Growth | Incoming + outgoing |
| Business | Incoming + outgoing + custom |
Setting Up Webhooks
- Go to Settings > Integrations > Webhooks
- Click Add Webhook
- Enter your endpoint URL (must be HTTPS)
- Select the events you want to receive
- Save and test
Events
Common webhook events include:
- message.received — a customer sent a message
- message.sent — a message was sent to a customer
- message.delivered — a message was delivered
- message.read — a message was read
- conversation.assigned — a conversation was assigned to an agent
- conversation.resolved — a conversation was closed
- contact.created — a new contact was added
- campaign.completed — a broadcast campaign finished
Reliability
Boldally Chat uses queue-based webhook processing with automatic retry logic:
- Failed deliveries are retried with exponential backoff
- No messages lost during traffic spikes
- Webhook delivery logs available in the dashboard
Other Integrations
Shopify (Growth+)
Sync your Shopify store with Boldally Chat. Send order updates, abandoned cart reminders, and promotional campaigns to your customers.
Zoho CRM (Growth+)
Sync contacts and conversations with Zoho CRM. Keep your sales team updated with the latest WhatsApp interactions.
REST API (Business)
Full REST API access for custom integrations. Build your own workflows, sync data with any system, and extend Boldally Chat's capabilities.