Contact Management
Every customer who messages you or receives a campaign is tracked, tagged, and organized in your contact database.
Auto-Created Contacts
When a new customer messages your WhatsApp number, a contact record is created automatically with their phone number and name (if available from their WhatsApp profile).
Tags and Segments
Organize contacts with tags like "VIP", "Mumbai", "Repeat Buyer", or "Interested". Use tags to:
- Filter your contact list
- Target specific groups for broadcast campaigns
- Track customer segments
Tag Limits by Plan
| Plan | Contact Tags |
|---|---|
| Starter | 20 |
| Growth | 100 |
| Business | Unlimited |
Custom Attributes
On Growth and Business plans, add custom fields to contact records — order ID, company name, preferred language, or any data point relevant to your business.
| Plan | Custom Attributes |
|---|---|
| Starter | — |
| Growth | 20 |
| Business | Unlimited |
CSV Import and Export
Importing Contacts
- Go to Contacts > Import
- Upload a CSV file
- Map CSV columns to contact fields (name, phone, tags, etc.)
- Confirm and import
Exporting Contacts
Go to Contacts > Export to download your full contact list as CSV. Your data belongs to you.
Conversation History
Every contact has a full history — messages sent and received, campaigns they were part of, internal notes, and tags. Open any contact to see the complete timeline.
Block and Opt-Out
Respect customer preferences. Blocked and opted-out contacts are automatically excluded from broadcast campaigns.
Bulk Actions
Select multiple contacts to:
- Add or remove tags
- Delete contacts
- Export selected contacts
Contact Limits by Plan
| Plan | Contacts |
|---|---|
| Starter | 5,000 |
| Growth | 25,000 |
| Business | Unlimited |