Quick Replies
Quick replies (canned responses) are pre-saved messages your team can insert into conversations with a shortcut. They help agents respond faster and maintain consistent messaging.
Creating Quick Replies
- Go to Settings > Quick Replies
- Click Add Quick Reply
- Enter a shortcut (e.g.,
/hours,/pricing,/thanks) - Write the message body
- Save
Using Quick Replies
In any conversation, type / followed by the shortcut name. Select the quick reply from the dropdown to insert it into the message box. Edit if needed, then send.
Examples
| Shortcut | Message |
|---|---|
/hours | Our business hours are Monday to Saturday, 9am to 6pm IST. |
/pricing | You can view our pricing at boldally.com/pricing. Plans start at ₹999/month. |
/thanks | Thank you for reaching out! Is there anything else I can help with? |
/address | Our office is located at [your address]. |
Shared Across Team
Quick replies are shared across your workspace. When an admin creates a quick reply, all agents can use it.
Plan Availability
Quick replies are available on all plans (Starter, Growth, and Business).