Analytics and Reports
Track your WhatsApp performance with dashboards and reports built into Boldally Chat.
Conversation Dashboard
Get an overview of your inbox activity:
- Total conversations — open, closed, and in progress
- Average response time — how fast your team replies
- Resolution time — how long it takes to close a conversation
- Unassigned conversations — chats waiting for an agent
Campaign Reports
After every broadcast, view detailed metrics:
- Delivery rate — percentage of messages that reached recipients
- Read rate — percentage of delivered messages that were opened
- Reply rate — percentage of recipients who replied
- Failure breakdown — why messages failed (invalid number, template issue, etc.)
Compare campaign performance side by side to see what's working.
Agent Performance
Track how your team is doing:
- Conversations handled per agent
- First response time — how quickly each agent replies
- Resolution time per agent
Use this data for coaching, shift planning, and workload balancing.
Contact Growth
See how your contact database is growing:
- New contacts by source — organic (incoming messages), CSV import, campaign replies
- Growth trends over time
Message Volume Trends
Daily, weekly, and monthly charts to:
- Spot patterns in customer messaging
- Plan staffing for peak hours
- Measure the impact of campaigns
Export to CSV
On the Business plan, download any report as CSV for deeper analysis in Excel or Google Sheets.
Analytics by Plan
| Feature | Starter | Growth | Business |
|---|---|---|---|
| Basic analytics (sent, delivered, read) | Yes | Yes | Yes |
| Campaign reports | — | Yes | Yes |
| Click tracking | — | Yes | Yes |
| Agent performance | — | Yes | Yes |
| Custom reports | — | — | Yes |
| CSV export | — | — | Yes |